STAR Interview Method:
The STAR interview method is a technique that helps candidates prepare for interview questions that determine whether they will be able to handle specific situations associated with a job.
The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing.
The STAR method helps you create an easy-to-follow story with a clear conflict and resolution.
Using this method of answering interview questions allows you to provide concrete examples or proof that you possess the experience and skills for the job at hand.
STAR method is particularly helpful in response to competency-focused questions, which typically start out with phrases.
Such as;
- What do you do when…
- Tell me about a time when…
- Have you ever…
- Share an example of…
- Describe a…
STAR is an acronym that stands for:
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
The concepts in the acronym comprise the following:
Situation:
Think of a situation similar to what the interviewer is asking you about that had a successful outcome.
Set the stage for the story by sharing context around the situation or challenge you faced.
Describe the context within which you performed a job or faced a challenge at work.
Remember to include the who, what, where, when and how. Be as specific as possible.
Task:
Describe the task you were responsible for in that situation.
Perhaps you had to help your group complete a project within a tight deadline, resolve a conflict with a coworker, or hit a sales target.
For example, “As a group leader, it was my role not only to ensure my team met our all deadlines but also to communicate bandwidth to other departments and keep my group motivated.”
Action: Describe what exactly you did in task. You then describe how you completed the task or endeavored to meet the challenge.
If the action was carried out by a team, then focus on your efforts.
Remember to focus on what you did and highlight traits (qualities) that a hiring manager will find desirable (initiative, teamwork, leadership, dedication, etc.)
Result: Finally, explain the outcomes or results generated by the action taken & contributed to that outcome.
It may be helpful to emphasize what you accomplished, or what you learned
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Sample Behavioral interview questions
- “Can you tell me about a time you went above and beyond your expected duties?”
- Tell me about an occasion when you had to complete a task under a tight deadline?
- What do you do when a team member refuses to complete his or her quota of the work?
- Tell me about a time you had a conflict at work.
- Can you detail a mistake you made and how you reacted to it?
Example of STAR Interview Method with model answer
1) “Can you tell me about a time you went above and beyond your expected duties?”
STAR Model Answer:
Before we answer this question, let’s pretend the qualities/behaviors the company are looking for are problem solving and initiative and use those to craft our S.T.A.R. interview answer.
Situation: I was a part of a team working on a presentation meant to help us secure a major new client for our company. The weather was bad, and as a result my supervisor got caught in a snowstorm and was unable to make it back in time. It looked like we were going to have to cancel the meeting and potentially lose the client.
Task: I had been looking for ways to take on more responsibility, so I volunteered to finish up the presentation.
Action: I worked with my supervisor via the phone and between the two of us, we were able to go ahead with the scheduled meeting.
Result: As a result of my initiative, we not only landed the client, but I was also recommended for a promotion.
2) Tell me about an occasion when you had to complete a task under a tight deadline?
STAR Model Answer
While I typically like to plan out my work in stages and complete it piece by piece, I can also achieve high-quality work results under tight deadlines.
Once, at a former company, an employee left days before the imminent deadline of one of his projects.
I was asked to assume responsibility for it, with only a few days to learn about and complete the project. I created a task force and delegated work, and we all completed the assignment with a day to spare. In fact, I believe I thrive when working under tight deadlines.
3) What do you do when a team member refuses to complete his or her quota of the work?
STAR Model Answer
When there are team conflicts or issues, I always try my best to step up as team leader if needed. I think my communication skills make me an effective leader and moderator.
For example, one time, when I was working on a team project, two of the team members got embroiled in an argument, both refusing to complete their assignments. They were both dissatisfied with their workloads.
So, I arranged a team meeting where we reallocated all the assignments among the team members. This made everyone happier and more productive, and our project was a success.
4) Tell me about a time you had a conflict at work.
STAR Model Answer:
There was a disagreement I had with a coworker which originated from a miscommunication.
To keep our work environment professional and positive, we had to discuss it and make amends. I sat down with them one day during lunch, paid for their meal, and took initiative by apologizing for my part in the whole mess.
Now, we work together well and are often praised for our impressive teamwork.
5) Can you detail a mistake you made and how you reacted to it?
STAR Model Answer:
One time, I switched the packing labels of two packages I sent to customers. I had to correct the problem without angering the clients.
I called them both up and provided them with shipping labels with the correct addresses while offering each of them a small gift certificate to use on a future order.
The customers not only helped me fix my mistake, but they were both satisfied and will return and shop again.
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